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Find information on known issues and the status of the rollout for Windows 10, version 1903 and Windows Server, version 1903. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).
Current status as of September 26, 2019: Windows 10, version 1903 (the May 2019 Update) is designated ready for broad deployment for all users via Windows Update. As devices running the Home, Pro, and Pro for Workstation editions of Windows 10, version 1803 (the April 2018 Update) will reach end of service on November 12, 2019, we are broadly updating these devices, as well as those running earlier versions of Windows 10 that are past end of service, to keep these devices both supported and receiving monthly updates. If you are not offered the Windows 10, version 1903 feature update, please check below for known issues and safeguard holds that may affect your device. We recommend commercial customers running earlier versions of Windows 10 begin broad deployments of Windows 10, version 1903 in their organizations. Note Follow @WindowsUpdate to find out when new content is published to the release information dashboard. |
Make sure that your Mac is connected to the Internet. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder. In the Boot Camp Assistant window, look for a checkbox to download the latest Windows support software from Apple. If you see the checkbox, make sure that it’s selected. Hello, how can I download the camera assistant software for my Toshiba satellite L305D-S5868.
Toshiba Camera Assistant Software Downlo…
![Camera Camera](/uploads/1/2/7/2/127244538/137316717.jpg)
Known issues
Camera Assistant Software Microsoft Word
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.
Summary | Originating update | Status | Last updated |
Intermittent issues when printing The print spooler service may intermittently have issues completing a print job and may result in a print job being canceled or failing. See details > | OS Build 18362.357 September 23, 2019 KB4522016 | Mitigated | September 30, 2019 06:27 PM PT |
Audio in games is quiet or different than expected Microsoft has received reports that audio in certain games is quieter or different than expected. See details > | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved KB4517211 | September 26, 2019 02:00 PM PT |
IME may become unresponsive or have High CPU usage Some Input Method Editor (IME) including ChsIME.EXE and ChtIME.EXE, may become unresponsive or may have high CPU usage. See details > | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved | September 19, 2019 04:08 PM PT |
Some users report issues related to the Start menu and Windows Desktop Search Microsoft has received reports that a small number of users are having issues related to the Start menu and Windows Desktop Search. See details > | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved | September 19, 2019 04:58 PM PT |
Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters Microsoft and NEC have found incompatibility issues with some devices with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards when running Windows 10, version 1903. See details > | N/A | Mitigated | September 13, 2019 05:25 PM PT |
Screenshots and Snips have an unnatural orange tint Users have reported an orange tint on Screenshots and Snips with the Lenovo Vantage app installed See details > | OS Build 18362.356 September 10, 2019 KB4516115 | Resolved External | September 11, 2019 08:54 PM PT |
Windows Desktop Search may not return any results and may have high CPU usage Windows Desktop Search may not return any results and SearchUI.exe may have high CPU usage after installing KB4512941. See details > | OS Build 18362.329 August 30, 2019 KB4512941 | Resolved KB4515384 | September 10, 2019 10:00 AM PT |
Domain connected devices that use MIT Kerberos realms will not start up Devices connected to a domain that is configured to use MIT Kerberos realms will not start up or may continue to restart after updating. See details > | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved KB4512941 | August 30, 2019 10:00 AM PT |
Issues updating when certain versions of Intel storage drivers are installed Certain versions of Intel Rapid Storage Technology (Intel RST) drivers may cause updating to Windows 10, version 1903 to fail. See details > | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved KB4512941 | August 30, 2019 10:00 AM PT |
Updates may fail to install and you may receive Error 0x80073701 Installation of updates may fail and you may receive an error, 'Updates Failed, There were problems installing some updates, but we'll try again later' and 'Error 0x80073701.' See details > | OS Build 18362.145 May 29, 2019 KB4497935 | Investigating | August 16, 2019 04:28 PM PT |
Intermittent loss of Wi-Fi connectivity Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated External | August 01, 2019 08:44 PM PT |
Gamma ramps, color profiles, and night light settings do not apply in some cases Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | August 01, 2019 06:27 PM PT |
The dGPU may occasionally disappear from device manager on Surface Book 2 with dGPU Some apps or games that needs to perform graphics intensive operations may close or fail to open on Surface Book 2 devices with Nvidia dGPU. See details > | OS Build 18362.145 May 29, 2019 KB4497935 | Investigating | July 16, 2019 09:04 AM PT |
Unable to discover or connect to Bluetooth devices Microsoft has identified compatibility issues with some versions of Realtek and Qualcomm Bluetooth radio drivers. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | May 21, 2019 04:48 PM PT |
Intel Audio displays an intcdaud.sys notification Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in battery drain. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | May 21, 2019 04:47 PM PT |
Cannot launch Camera app Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | May 21, 2019 04:47 PM PT |
Issue details
September 2019
Details | Originating update | Status | History |
Intermittent issues when printing The print spooler service may intermittently have issues completing a print job and may result in a print job being canceled or failing. Some apps may close or error when the print spooler fails and you may receive a remote procedure call error (RPC error) from some printing utility or printing apps. Affected platforms:
Workaround: Retrying to print may allow you to print successfully. If retrying does not allow you to print, you may also need to restart your device. If your device is using a v4 print driver and a v3 driver is available, you can also try installing the v3 driver as a workaround. Next steps: We are working on a resolution and will provide an update in an upcoming release. Back to top | OS Build 18362.357 September 23, 2019 KB4522016 | Mitigated | Last updated: September 30, 2019 06:27 PM PT Opened: September 30, 2019 06:27 PM PT |
Audio in games is quiet or different than expected Microsoft has received reports that audio in certain games is quieter or different than expected. At the request of some of our audio partners, we implemented a compatibility change that enabled certain games to query support and render multi-channel audio. Due to customer feedback, we are reverting this change as some games and some devices are not rendering multi-channel audio as expected. This may result in games sounding different than customers are used to and may have missing channels. Affected platforms:
Resolution: This issue was resolved in KB4517211. Back to top | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved KB4517211 | Resolved: September 26, 2019 02:00 PM PT Opened: September 13, 2019 05:25 PM PT |
IME may become unresponsive or have High CPU usage Some Input Method Editor (IME) may become unresponsive or may have high CPU usage. Affected IMEs include Chinese Simplified (ChsIME.EXE) and Chinese Traditional (ChtIME.EXE) with Changjie/Quick keyboard.
Resolution: Due to security related changes in KB4515384, this issue may occur when Touch Keyboard and Handwriting Panel Service is not configured to its default startup type of Manual. To resolve the issue, perform the following steps:
Back to top | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved | Resolved: September 19, 2019 04:08 PM PT Opened: September 13, 2019 05:25 PM PT |
Some users report issues related to the Start menu and Windows Desktop Search Microsoft has received reports that a small number of users are having issues related to the Start menu and Windows Desktop Search. Affected platforms:
Resolution: At this time, Microsoft has not found a Search or Start issue significantly impacting users originating from KB4515384. We will continue monitoring to ensure users have a high-quality experience when interacting with these areas. If you are currently having issues, we recommend you to take a moment to report it in via the Feedback Hub (Windows + F) then try the Windows 10 Troubleshoot settings (found in Settings). If you are having an issue with search, see Fix problems in Windows Search. Back to top | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved | Resolved: September 19, 2019 04:58 PM PT Opened: September 11, 2019 05:18 PM PT |
Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters Microsoft and NEC have found incompatibility issues with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards when running Windows 10, version 1903 on specific models of NEC devices. If these devices are updated to Windows 10, version 1903, they will no longer be able to use any Wi-Fi connections. The Wi-Fi driver may have a yellow exclamation point in device manager. The task tray icon for networking may show the icon for no internet and Network & Internet settings may not show any Wi-Fi networks. To safeguard your update experience, we have applied a compatibility hold on the affected devices from being offered Windows 10, version 1903. Affected platforms:
Workaround: If you are using an affected device and you have already installed Windows 10, version 1903, you can mitigate the issue disabling then re-enabling the Wi-Fi adapter in Device Manager. You should now be able to use Wi-Fi until your next reboot. Next steps: Microsoft and NEC are working on a resolution and will provide an update in an upcoming release. Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. Back to top | N/A | Mitigated | Last updated: September 13, 2019 05:25 PM PT Opened: September 13, 2019 05:25 PM PT |
Screenshots and Snips have an unnatural orange tint When creating screenshots or using similar tools (such as Snipping Tool or Snip & Sketch), the resulting images may have an unnatural orange tint. This issue is caused by the Eye Care mode feature of Lenovo Vantage. This issue started on or around September 5, 2019. Affected platforms:
Resolution: For guidance on this issue, see the Lenovo support article Screenshots and Snips have an unnatural orange tint. There is no update for Windows needed for this issue. Back to top | OS Build 18362.356 September 10, 2019 KB4516115 | Resolved External | Last updated: September 11, 2019 08:54 PM PT Opened: September 11, 2019 08:54 PM PT |
Windows Desktop Search may not return any results and may have high CPU usage Microsoft is getting reports that a small number of users may not receive results when using Windows Desktop Search and may see high CPU usage from SearchUI.exe when searching after installing KB4512941. This issue is only encountered on devices in which searching the web from Windows Desktop Search has been disabled. Affected platforms:
Resolution: This issue was resolved in KB4515384. Back to top | OS Build 18362.329 August 30, 2019 KB4512941 | Resolved KB4515384 | Resolved: September 10, 2019 10:00 AM PT Opened: September 04, 2019 02:25 PM PT |
August 2019
Details | Originating update | Status | History |
Updates may fail to install and you may receive Error 0x80073701 Installation of updates may fail and you may receive the error message, 'Updates Failed, There were problems installing some updates, but we'll try again later' or 'Error 0x80073701' on the Windows Update dialog or within Update history. Affected platforms:
Next steps: We are working on a resolution and will provide an update in an upcoming release. Back to top | OS Build 18362.145 May 29, 2019 KB4497935 | Investigating | Last updated: August 16, 2019 04:28 PM PT Opened: August 16, 2019 01:41 PM PT |
July 2019
Details | Originating update | Status | History |
Domain connected devices that use MIT Kerberos realms will not start up Devices connected to a domain that is configured to use MIT Kerberos realms will not start up or may continue to restart after installation of KB4497935. Devices that are domain controllers or domain members are both affected. To safeguard your update experience, we have applied a compatibility hold on devices configured to use MIT Kerberos realm from being offered Windows 10, version 1903 or Windows Server, version 1903. Note If you are not sure if your device is affected, contact your administrator. Advanced users can check for “Define interoperable Kerberos v5 realm settings” policy under Computer Configuration -> Policies -> Administrative Templates > System -> Kerberos or check if this registry key exists: Affected platforms:
Resolution: This issue was resolved in KB4512941 and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to offered Windows 10, version 1903 or Windows Server, version 1903. Back to top | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved KB4512941 | Resolved: August 30, 2019 10:00 AM PT Opened: July 25, 2019 06:10 PM PT |
Issues updating when certain versions of Intel storage drivers are installed Intel and Microsoft have found incompatibility issues with certain versions of the Intel Rapid Storage Technology (Intel RST) drivers and the Windows 10 May 2019 Update (Windows 10, version 1903). To safeguard your update experience, we have applied a compatibility hold on devices with Intel RST drivers, versions 15.1.0.1002 through version 15.5.2.1053 installed from installing or being offered Windows 10, version 1903 or Windows Server, version 1903, until the driver has been updated. Versions 15.5.2.1054 or later are compatible, and a device that has these drivers installed can install the Windows 10 May 2019 Update. For affected devices, the recommended version is 15.9.8.1050. Affected platforms:
Resolution: This issue was resolved in KB4512941 and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903. Back to top | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved KB4512941 | Resolved: August 30, 2019 10:00 AM PT Opened: July 25, 2019 06:10 PM PT |
The dGPU may occasionally disappear from device manager on Surface Book 2 with dGPU Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Windows 10, version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or fail to open. To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903, until this issue is resolved. Affected platforms:
Workaround: To mitigate the issue if you are already on Windows 10, version 1903, you can restart the device or select the Scan for hardware changes button in the Action menu or on the toolbar in Device Manager. Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. Next steps: We are working on a resolution and will provide an update in an upcoming release. Back to top | OS Build 18362.145 May 29, 2019 KB4497935 | Investigating | Last updated: July 16, 2019 09:04 AM PT Opened: July 12, 2019 04:20 PM PT |
May 2019
Details | Originating update | Status | History |
Intermittent loss of Wi-Fi connectivity Some older computers may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. An updated Wi-Fi driver should be available from your device manufacturer (OEM). To safeguard your upgrade experience, we have applied a hold on devices with this Qualcomm driver from being offered Windows 10, version 1903, until the updated driver is installed. Affected platforms:
Workaround: Before updating to Windows 10, version 1903, you will need to download and install an updated Wi-Fi driver from your device manufacturer (OEM). Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated External | Last updated: August 01, 2019 08:44 PM PT Opened: May 21, 2019 07:13 AM PT |
Gamma ramps, color profiles, and night light settings do not apply in some cases Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working. Microsoft has identified some scenarios in which these features may have issues or stop working, for example:
Affected platforms:
Workaround: If you find that your night light has stopped working, try turning the night light off and on, or restarting your computer. For other color setting issues, restart your computer to correct the issue. Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. Next steps: We are working on a resolution and will provide an update in an upcoming release. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | Last updated: August 01, 2019 06:27 PM PT Opened: May 21, 2019 07:28 AM PT |
Unable to discover or connect to Bluetooth devices Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek and Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek or Qualcomm Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated. Affected platforms:
Workaround: Check with your device manufacturer (OEM) to see if an updated driver is available and install it.
Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool. Next steps: Microsoft is working with Realtek and Qualcomm to release new drivers for all affected system via Windows Update. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | Last updated: May 21, 2019 04:48 PM PT Opened: May 21, 2019 07:29 AM PT |
Intel Audio displays an intcdaud.sys notification Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in higher than normal battery drain. If you see an intcdaud.sys notification or “What needs your attention” notification when trying to update to Windows 10, version 1903, you have an affected Intel Audio Display device driver installed on your machine (intcdaud.sys, versions 10.25.0.3 through 10.25.0.8). To safeguard your update experience, we have applied a compatibility hold on devices with drivers from being offered Windows 10, version 1903 until updated device drivers have been installed. Affected platforms:
Workaround: On the “What needs your attention' notification, click the Back button to remain on your current version of Windows 10. (Do not click Confirm as this will proceed with the update and you may experience compatibility issues.) Affected devices will automatically revert to the previous working configuration. For more information, see Intel's customer support guidance and the Microsoft knowledge base article KB4465877. Note We recommend you do not attempt to update your devices until newer device drivers are installed. Next steps: You can opt to wait for newer drivers to be installed automatically through Windows Update or check with the computer manufacturer for the latest device driver software availability and installation procedures. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | Last updated: May 21, 2019 04:47 PM PT Opened: May 21, 2019 07:22 AM PT |
Cannot launch Camera app Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating: 'Close other apps, error code: 0XA00F4243.” Ricoh aficio mp 2352 manuale. To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved. Affected platforms:
Workaround: To temporarily resolve this issue, perform one of the following:
or
or
Note This workaround will only resolve the issue until your next system restart. Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. Next steps: We are working on a resolution and will provide an update in an upcoming release. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Mitigated | Last updated: May 21, 2019 04:47 PM PT Opened: May 21, 2019 07:20 AM PT |